Busy control rooms rarely lose time to one big disaster. They lose it to a thousand tiny ones. A dispatcher edits a booking a colleague two desks over is already changing. A new starter can't find where the saved report lives. A night controller squints at a glaring white screen at three in the morning. This release is aimed squarely at those small frictions, the ones nobody logs a ticket about but everyone feels by the end of a shift.
There's a wave of workflow and experience upgrades here, and one detail matters as much as the features themselves: each one is an add-on your platform administrator can switch on per tenant. You decide which operators get which tools, and you can change your mind later.
Seeing who else is in the record
Open a booking, driver, vehicle, or contract and you'll now see who else is looking at it, live. Overlapping avatars and a quiet "3 people viewing" label update over a WebSocket the instant a colleague opens or closes the same record.
For a team with more than one dispatcher, that small bit of awareness removes a whole category of mistakes: two people reassigning the same job, or one quietly overwriting another's notes, because everyone can see when a record is already in someone else's hands.
Stop hunting through menus
Press Ctrl or Cmd plus K from anywhere and jump straight to a screen, a booking, or a driver. No digging through menus to remember where something lives. Around that command palette sits a set of tools built for the people who live in the lists all day: saved views that store the exact filter combinations you reach for every morning and let you flip between them in a click, a compact density setting that shrinks the padding so far more rows fit on screen, and bulk actions with quick-filter chips so you can act on many bookings at once and slice a long list in an instant. New starters find their feet sooner, and the controllers who've been doing this for years move faster.
For the people who live on the board
If your operations team spends the whole shift on the dispatch board, Dispatch Pro adds a few things they'll feel straight away. There's a supply-versus-demand gap forecast, so you can tell at a glance whether you've got enough drivers online for the jobs waiting. There are audible alerts for new jobs and SOS events, so you'll catch them even when your eyes are on another screen. And there's a pop-out fullscreen display for a second monitor or an ops-room video wall.
Accessibility that's actually built in
Accessibility here isn't bolted on at the end. Every control carries a screen-reader label, the whole app works from the keyboard with visible focus rings, there's skip-to-content, and route changes are announced for assistive technology. That helps you meet workplace accessibility obligations without going out and buying separate tooling to do it.
Kinder on the eyes, and on the move
A complete, token-based dark theme now covers every screen, which is a relief for night-shift rooms and anyone running 24/7. On mobile, lists pick up swipe actions: swipe a booking to open or cancel it, swipe a driver to change their status. It's real dispatch from your phone, not a stripped-back version of it.
Mix and match per tenant
Because every one of these is an add-on, the platform owner gets to mix and match. Give your enterprise customers the full set, keep things lean for a single-vehicle operator, or trial one capability with a single tenant before you roll it out more widely. Owners and admins always have access; everyone else gets exactly what you've enabled, and you can adjust it any time from the platform console.
None of these are headline features you'd put on a billboard. They're the quiet kind that, a month in, you'd hate to give back.